Pomonavej 6
9230 Svenstrup J
TEL: +4528440017
CVR: 17257137

Payment

Lene Purkær Stefansen accepts online payments with Visa and Mastercard.

Payment will only be debited from your account when the physical item is dispatched or the virtual product is created, unless otherwise agreed or stated in your order.

Reservation of amount

When using a payment card, both debit and credit, the amount for the purchase is reserved. This amount is reserved until the webshop has processed and dispatched your order. Once the order has been dispatched, the money is debited from the account. The reservation period depends on the product/service.

Authorization on debit cards

With debit cards, you will see that the money has been reserved in your account and your available balance will appear as lower. If you or the webshop subsequently cancel your order, the webshop cannot debit the money, but the reservation will remain valid for a period. Please note that only your bank (or card issuer) can lift the reservation.

Authorization on credit cards

The money will only be debited from your account and appear in your overview when the webshop processes and debits the payment for your order.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

Lene Purkær Stefansen uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by external parties.

Delivery

The delivery time for your order is 1-2 business days. There will be an extended delivery time in the period from July 12th to 31st.

Lene Purkær Stefansen dispatches goods with the following: GLS - Private

Shipping is calculated based on weight.

You can choose between having the package sent "without delivery" or "with delivery".

You will always receive a track and trace number so you can follow your package from our warehouse to your home.

Right of withdrawal

A 30-day full right of return is granted for goods purchased on the website, unless otherwise agreed or stated in your order. The right of withdrawal will also be extended during the period July 12th-31st.

The 30-day period starts on the day the order is delivered.

You are responsible for any return costs.

Notice of withdrawal must be given to us no later than 1 month after delivery and must be in our possession no later than 30 days after we have been informed of your exercise of the right of withdrawal.

Requests to exercise the right of withdrawal must be sent by email to info@lenepurkaer.dk. The message must clearly state your wish to exercise the right of withdrawal.

Condition of the item upon return

You are liable for any deterioration in the value of the goods due to handling other than what is necessary to ascertain the nature, characteristics, and function of the goods. This means that you may try the item in the same way as if you were shopping in a physical store.

If the item has been tried more than described above, it is considered used and of reduced value. This means that upon cancellation of the purchase, you will receive a smaller portion or none of the purchase amount back. It is up to Lene Purkær Stefansen to assess the condition of the item.

Right to complain

A 2-year right to complain is granted for products in accordance with the Danish Sale of Goods Act. The right to complain applies to all defects in software, materials, and manufacturing.

Complaints regarding defects and deficiencies must be communicated to Lene Purkær Stefansen within a reasonable time after receipt of the item.
Here, a maximum of two months is considered a reasonable time, unless otherwise agreed.
We will refund reasonable shipping costs.

The right to complain lapses with incorrect or unusual operation of the product.

Lene Purkær Stefansen covers return costs to a reasonable extent.

Upon return, contact the company:

Lene Purkær Stefansen
Pomonavej 6

TEL: +4528440017

Complaints are not accepted if sent cash on delivery.

Complaint options

A complaint about a product or service can be submitted to Nævnenes Hus, Mæglingsteamet for Forbrugerklager (Danish Complaints Boards Authority, Mediation Team for Consumer Complaints), Toldboden 2, 8800 Viborg via the Complaints Portal of Nævnenes Hus. The Mediation Team will attempt to resolve the dispute through mediation, and if a solution cannot be found, you can submit the complaint to the Consumer Complaints Board.

As a general rule, a prerequisite for complaining is that the product or service you wish to complain about cost at least DKK 1,110 and at most DKK 100,000. For complaints about clothing and footwear, the price must generally be at least DKK 720. The amount limits may be changed. You must pay a fee to have the complaint processed.

The European Commission's online complaint portal can also be used for submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here:
http://ec.europa.eu/odr

When submitting a complaint, you must provide our email address info@lenepurkaer.dk